Help Center

Yes! Shivora’s formulations, like the Snail Mucin Nectar Serum and Anti‑Wrinkle Cream, are lightweight, non‑greasy, and designed to deliver hydration without clogging pores, making them suitable for dry, oily, combination, and even sensitive skin types.

Absolutely, snail mucin is naturally soothing and rarely irritates. Since Shivora’s formulas are chemical‑free and dermatologist‑approved, they’re generally gentle enough for sensitive skin.

Snail mucin helps support skin repair and hydration without harsh actives that can aggravate acne. However, always patch‑test if your skin is extremely reactive.

Snail mucin helps support skin repair and hydration without harsh actives that can aggravate acne. However, always patch‑test if your skin is extremely reactive.

Yes! All products are gender‑neutral and work well on men’s skin, including for post‑shave soothing, beard conditioning, and daily hydration.

Yes, the hydration and soothing nature of snail mucin can calm razor irritation and help with skin healing.

No, both genders benefit from hydration, anti‑aging effects, and skin repair offered by snail mucin formulas like Shivora’s.

Snail mucin serum and gel are lightweight and non‑greasy, making them ideal for humid weather without feeling heavy or sticky.

The deeply hydrating Snail Mucin Serum and Anti‑Wrinkle Cream provide intense moisture and help reduce dryness and flakiness.

While they’re not SPF, the antioxidants and repair‑supporting ingredients help defend skin from pollution stress and environmental damage when used consistently.

Snail mucin is a natural secretion from snails, rich in proteins, glycolic acids, hyaluronic acid, and antioxidants. It helps hydrate, repair, and rejuvenate the skin, making it ideal for improving texture, reducing scars, and boosting overall radiance

Yes. Our products are formulated to be gentle and effective for all skin types, including sensitive skin. However, we always recommend doing a patch test before full use.

At Shivora, we follow ethical and cruelty-free methods to collect snail mucin without harming the snails. As Pakistan’s first women-owned snail farm, we prioritize sustainable and humane practices.

No. Our formulations are free from parabens, sulfates, and other harmful chemicals. We use clean, skin-friendly ingredients.

Yes, skincare is for everyone. Shivora products are effective for all genders and skin types.

With regular use, you may notice improved skin hydration, reduced appearance of acne scars and fine lines, and a brighter, smoother complexion.

Yes, we deliver across Pakistan. Whether you're in a major city or a remote area, Shivora ensures your skincare reaches you safely.

Standard delivery takes 3–5 working days. Delivery times may vary slightly depending on your location and public holidays

Yes, we offer Cash on Delivery (COD) for your convenience.

Yes, we accept returns if the product is damaged, defective, or incorrect upon delivery. To be eligible, you must contact us within 48 hours of receiving your order.

Due to hygiene reasons, we do not accept returns for used or opened skincare products unless there is a clear quality or packaging issue.

We currently offer exchange only. If your return is approved, we will replace your item or issue a store credit for your next purchase.