Privacy Policy
Privacy policy
At Shivora Natural, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase from our Shopify store.
1. Information We Collect
When you visit our website, we collect the following information:
a) Personal Information
- When you make a purchase: Name, email address, shipping and billing address, phone number, and payment details (processed securely via third-party payment providers).
- When you sign up for our newsletter: Email address and any preferences you share.
b) Non-Personal Information
- IP address, browser type, device information, and other technical data collected through cookies and tracking technologies.
2. How We Use Your Information
We use the information collected to:
- Process and fulfill your orders, including shipping and customer service.
- Send updates about your orders or promotional emails with your consent.
- Analyze website performance and improve your shopping experience.
- Comply with legal obligations and prevent fraud.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with trusted third parties:
- Shopify: Our eCommerce platform, for managing orders and store operations.
- Payment Processors: Securely process your payments.
- Shipping Providers: Deliver your orders to you.
- Analytics Services: To improve website functionality and marketing efforts (e.g., Google Analytics).
These third parties are obligated to protect your data in accordance with applicable laws.
4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, including:
- Remembering your preferences and cart contents.
- Providing relevant advertisements based on your interests.
You can manage cookies via your browser settings. Disabling cookies may affect site functionality.
5. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal data and request correction or deletion.
- Opt-out of receiving promotional emails by clicking "unsubscribe" in any email.
- Withdraw consent for processing personal data at any time.
To exercise your rights, contact us at shivoranatural@gmail.com, info@shivoranatural.com
6. Data Security
We implement robust security measures to protect your data, including encryption, secure servers, and regular monitoring. However, no system is 100% secure, and we cannot guarantee absolute protection.
7. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on this page, with the "Effective Date" updated accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us:
- Email: shivoranatural@gmail.com, info@shivoranatural.com
- Phone: +92 3487026550
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Address: Khyber plaza near Nadra
Office 303, Mansehra Pakistan
Thank you for trusting Shivora Natural!