Exchange Policy
Effective Date: November 25, 2024
At Shivora Natural, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. Please review our Return and Refund Policy below for detailed information.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unopened, and in the same condition that you received it.
- The return must be initiated within 7 days of receiving the product.
- The item must be in its original packaging, with all tags and labels intact.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been opened or used.
- Items purchased on clearance or as part of a final sale.
- Gift cards or promotional items.
- Custom or personalized products.
3. Return Process
To initiate a return, please:
- Contact us at shivoranatural@gmail.com, info@shivoranatural.com, or +92 3487026550 with your order number and reason for the return.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within 7–14 business days.
- Refunds will be issued using your original method of payment.
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us immediately at shivoranatural@gmail.com, info@shivoranatural.com, or +92 3487026550
- within 48 hours of delivery.
- Please provide photos of the damaged item and packaging for verification.
- We will replace the item at no additional cost or issue a full refund.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account or contact your payment provider; it may take some time before your refund is posted.
- If you’ve done this and still haven’t received your refund, don't hesitate to get in touch with us at shivoranatural@gmail.com, info@shivoranatural.com, or +92 3487026550.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, contact us to confirm availability.
8. Cancellation Policy
Orders can only be canceled within 24 hours of placement. After this period, cancellations are not guaranteed as your order may already be processed or shipped.
9. Contact Us
If you have any questions about our Return and Refund Policy, feel free to contact us:
Shivora Natural
Email: shivoranatural@gmail.com, info@shivoranatural.com
Phone: +92 3487026550